Frequently Asked Questions
Everything you need to know about shopping with Mount Kiwi.
How do I determine the right size for me?
We provide a comprehensive size guide on each product page. Simply measure yourself and compare your dimensions with our chart to find your perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. We also offer express shipping options at checkout which deliver within 1-2 business days.
Do you ship internationally?
Yes, Mount Kiwi ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination.
How should I care for my Mount Kiwi garments?
To ensure the longevity of your clothing, we recommend washing in cold water on a gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of every garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.