Returns & Exchanges

At Mount Kiwi, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn fashion items in their original condition. Whether you need a different size or a full refund, our team is dedicated to ensuring a seamless exchange process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or ship out your new exchange item within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing